Frequently Asked Questions
Everything you need to know about our European-crafted infant formula.
What is the standard shipping time for orders within the USA?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
Do you offer subscriptions for Kendamil products?
Yes, you can subscribe and save 10% on every order. You can choose your delivery frequency and manage or cancel your subscription at any time through your account portal.
What is your return policy for formula products?
To ensure the safety of all infants, we cannot accept returns on formula once it has left our warehouse. If your order arrives damaged, please contact our support team within 7 days for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
How do I track my order once it has shipped?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery progress in real-time.
Are Kendamil products sold in the USA the same as those in the UK?
Our USA products are the same high-quality European recipes you love, specifically labeled to meet FDA regulatory requirements for the American market.