Returns & Exchanges
At Kendamil USA, we prioritize the safety of your little ones; therefore, we offer a 30-day return policy for unopened and sealed products to ensure the highest quality standards. Please note that for safety and hygiene reasons, we cannot accept returns on opened formula or food items.
Check Eligibility
Ensure your items are unopened, in their original packaging, and purchased within the last 30 days from our official store.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack the items in a sturdy box and affix the provided shipping label or send it via a tracked carrier to our processing center.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing